The Communications Section serves as the Emergency 9-1-1 Public Safety Answering Point for the unincorporated areas and contract cities (Wasco and Maricopa) of Kern County. Each year over 250,000 incidents are logged on the 'Computer Aided Dispatch System' at the Sheriff's Communications Center, and nearly 600,000 emergency, non-emergency telephone and text message transactions take place. When a 911 call for the Fire Department is received, the caller is transferred to the Fire Department. The Communications Section handles only law enforcement related calls for the unincorporated areas of Kern County and the incorporated cities Wasco and Maricopa. This includes 911 emergency calls (police, fire, and paramedic). The Communications Section has the responsibility to staff and answer, on a 24-hour basis, the telephones (landline and cellular) upon which calls and text messages for service are received. They are trained to assist all callers and law enforcement field personnel and are responsible for the deployment and coordination of resources for both emergency and non-emergency requests for assistance. When you call the Kern County Sheriff’s Office, you will speak with a highly trained Sheriff’s Dispatcher, whose mission is to provide the highest level of quality service. Often referred to as the window to the Kern County Sheriff’s Office, the Communications Section is generally the first contact the public will have with the department. The Communications Section serves as a vital link between the public and delivery of law enforcement services.

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